> For the complete documentation index, see [llms.txt](https://docs.thesports.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.thesports.com/support.md). # Support Whether you have a business question, need help during integration, or want to report an issue, choose the channel below that best matches your request. ### Business Manager Contact our Business Manager team for product inquiries, account-related assistance, commercial discussions, or partnership opportunities. Email: ### 24/7 Support chat group Use your existing Telegram or WhatsApp support group for ongoing technical coordination and time-sensitive questions. Keeping the discussion in the group helps the support team follow the context and provide continuous assistance. ### Live Chat Use Live Chat to report data issues that require correction, such as an incorrect match start time, an incorrect live match status, or other inaccurate event data. Visit [TheSports website](https://www.thesports.com/) and click the chat icon in the bottom-right corner to start a conversation. ### Ticket system The Ticket system is for urgent issues outside our regular working hours. Our regular working hours are Monday to Friday, 10:00 to 19:00 (UTC+8). If you encounter an urgent live data issue outside these hours, submit a request through the [Ticket system](https://www.thesports.com/user/work-order). This helps us respond more quickly while the regular team is offline. ### Before contacting support Providing complete information helps us understand and investigate your request. When applicable, include: * A clear summary of the question or issue * The relevant product, sport, or API endpoint * Relevant identifiers, such as a match id * The request time and timezone * Request and response examples, including any error messages * The troubleshooting steps you have already tried Do not include API keys, passwords, access tokens, or other credentials. Remove or mask sensitive information before sharing examples. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.thesports.com/support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.